![]() If you took the necessary steps to protect your PIN, you should get your money back. You should immediately report any unauthorized transaction to your bank. ![]() You’re protected against unauthorized transactions when you use debit card services in store, at a point-of-sale terminal or at an ATM. In most cases, you will not be held responsible for transactions you didn't make or approve. When you report an unauthorized transaction, credit card issuers must always thoroughly investigate the incident. However, this could differ from one bank to another. If you don’t, you may be held responsible for the transaction and you may not get the full amount back.įor deposit accounts, such as chequing or savings accounts, you usually have 30 days after the date of your statement to dispute a transaction. In some cases, you may need to report the incident within a specific amount of time, as specified in your agreement. check your credit report for any credit you didn't apply for.report any transactions you didn't make or approve.notify your bank or credit card issuer immediately.If you think an unauthorized transaction was made using your card or your account, or if there is a risk of this happening: Read your credit card, debit card and account agreements carefully to make sure you understand what is considered an unauthorized transaction. Someone could also steal your identity and use your information to make transactions without your knowledge or consent.Įach financial institution, such as a bank, may define unauthorized transactions differently. Unauthorized transactions may occur when your debit or credit card is lost or stolen. Generally, any banking or credit card transaction that you didn't make or approve is an unauthorized transaction. ![]()
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